I knew when i checked in this place was not the ritz, but you expect a certain level of care without having to be checked out of your room a day early when you have brought a pet, which the hotel says is a pet friendly hotel. No cleaning, in corridors, moths everywhere. Upon checkin there was rubbish all outside the grounds and entrance, persons smoking marijuana on the side of the doors, stench inside the halls. exluding one individual at reception I can truley describe this experience as appauling. Abrupt in tone and competely indifferent, I then in turn went back to my room to find that my card had been deactivated again. My roomates card was cancelled so went back down to have that card activated by the manager who was at reception, again no apology no care given. Before that i had had the cleaners outside my room yelling and carrying on for over an hour. When i went back to my hotel room he was screaming one of the cleaners and having a full argument that lasted for 15 - 20 minutes. Went back up to room wondering why the manager could not have done that on my behalf rather than scoffing. I went down to the hotel reception where i showed the receptionist the same reservation on my phone, he agreed the reservation had been paid for and reactivated my card. He agreed but told me I had to go down to hotel reception to confirm what he already knew. I showed him the hotel reservation on my Mobile confirming clearly confirming my reservation. No sooner had I got off the phone with the hotel reception a person claiming to be the hotel manager banged on my door. Called hotel reception and was told i had to pay extra for an additonal day that I had already paid for, but now at an increased price.
cleaner advised had to speak to hotel reception as my room card had been cancelled.
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